JLB JOB BOARD: Harris & Harris

posted by Kirby Gwen - 

Call Center Representative- Detroit Harris & Harris, Ltd

1.) WHAT THE JOB REQUIRES

  • Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)
  • Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder, if they cannot pay the outstanding balance in full
  • Negotiate with customers to arrive at the best resolution for the client and the company by using compassion, empathy and respect
  • Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments
  • Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans
  • Toggling in and out of different client systems to locate customer accounts and document all collections activities
  • Treat each call center team member courteously and help one another achieve your team’s goals by being a professional and using strong work ethics
  • Work a full-time schedule that includes at least four 8am – 5pm shifts per week
  • One late shift per week (9am – 6pm) and one Saturday (8am – 12pm) per month are also required for the collections positions

2.) WHAT YOU MUST POSSESS

  • Rock-solid customer services skills
  • * Great negotiation and problem solving skills
  • Patience and the ability to maintain composure on difficult calls and recognize when to escalate a call to a supervisor immediately
  • Previous collections experience is great, but a minimum of 2-3 years of customer service experience is acceptable (especially if it is from a call center environment)
  • Basic computer skills and working knowledge of MS Word and MS Excel
  • Experience using computers while working with customers is a plus
  • Familiarity with the CFPB, TCPA, FDCPA and HIPAA preferred – but we will teach you
  • Professional bilingual skills are highly desirable (Fluent in English and 1other language)
  • Experience with CUBS (Columbia Ultimate Business Systems) is a plus!
  • Military experience is always a plus, and we encourage veterans to apply!

Job Type: Full-time

Salary: $13.00 /hour

Job Location:

  • Detroit, MI

Required education:

  • High school or equivalent

Required experience:

  • Call Center: 1 year


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Kirby Gwen

Kirby Gwen

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